Blockbuster's Insouciance

My queue on Blockbuster Online showed "3 Godfathers" having a status of "At Home."  But it didn't come, so when I tried to report this problem, the auto-response was, "3 Godfathers was shipped to you on   01/19/2012. If the disc does not arrive in the next 2 business days (Monday - Saturday, except holidays), please report a problem again. Thank you."




Nowadays Blockbuster has a 4-day turnaround between returning the previous DVD & receiving the new one -- I know they can manage 2-day faithfully because they used to do that consistently.  They've jacked up my rate to $12/mo while they pitch new consumers (that's how they see us, not at customers) for $8/mo.
Thank you for your arrogance, Pres. Michael Kelly.